Last Updated: April 20, 2025
Level Translation LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://leveltranslation.com (the "Website") or use our translation services (the "Services"). By accessing the Website or using our Services, you consent to the practices described herein.
This policy applies to:
Visitors to our Website.
Clients submitting translation requests.
Third-party vendors (e.g., translators) under confidentiality agreements.
It does not cover data collected offline or via third-party platforms not owned by Level Translation LLC.
When you visit the Website, we automatically collect:
Technical Data: IP address, browser type/version, operating system, device type.
Usage Data: Pages viewed, time spent, navigation paths, referral sources.
Cookies: Small text files stored on your device (see Section 8 for details).
Technologies Used:
Cookies: Essential for functionality (e.g., login sessions); analytics cookies (Google Analytics).
Log Files: Track actions on the Website (e.g., IP address, timestamps).
Web Beacons: Monitor engagement with emails or ads.
When you request a quote or place an order, we collect:
Contact Details: Name, email, phone number, company name.
Billing Information: Billing address, payment card details (processed via PCI-compliant gateways like Stripe/PayPal).
Project Data: Source files, target languages, deadlines, special instructions.
We do not intentionally collect:
Racial/ethnic origin.
Political opinions.
Religious beliefs.
Health data.
If your translation project includes such data, notify us for additional safeguards.
Process payments and fulfill orders.
Communicate project updates (e.g., delivery confirmations).
Screen for fraud/risk (e.g., via third-party tools like Signifyd).
Provide marketing (with consent; opt-out anytime).
Improve Website functionality (e.g., mobile optimization).
Analyze traffic patterns (Google Analytics).
Retarget ads (via Facebook Pixel, Google Ads).
Contractual Necessity: To deliver Services per your request.
Legitimate Interest: Fraud prevention, network security.
Consent: Marketing communications (revocable via [unsubscribe] link).
Translators: Subject to strict NDAs; access limited to project-specific data.
Payment Processors: Stripe, PayPal (PCI-DSS compliant).
Analytics: Google Analytics (anonymized data; opt-out via Google’s tools).
We may disclose data if required by:
Subpoenas, court orders.
Government investigations (e.g., tax audits).
Enforcement of our Terms & Conditions.
In mergers/acquisitions, user data may be transferred as a business asset.
Data may be processed by translators globally.
GDPR safeguards: Standard Contractual Clauses (SCCs) with EU-based vendors.
Order Information: 7 years (tax/legal compliance).
Marketing Data: Until consent withdrawal.
Inactive Accounts: Deleted after 3 years.
Type | Purpose | How to Opt-Out |
|---|---|---|
Essential | Login sessions, cart functionality | Disable via browser settings |
Analytics | Traffic measurement (Google) | |
Advertising | Retargeting ads (Facebook, Google) |
Access/Portability: Request a copy of your data.
Rectification: Correct inaccurate details.
Erasure: "Right to be forgotten" (exceptions apply).
Restriction: Limit processing under certain conditions.
Object: Opt out of marketing or automated decisions.
Submit requests to: [contact@leveltranslation.com]. We respond within 30 days.
We do not knowingly collect data from users under 16. Parents/guardians may contact us to delete inadvertently collected data.
Changes will be posted here. Material updates (e.g., new data uses) will be notified via email.
For questions or requests:
Level Translation LLC
Email: [contact@leveltranslation.com]
