Last Updated: April 10, 2025
These Terms and Conditions apply to every request for a cost estimate from Level Translation, LLC for translation services, as well as to the provision of services after the client accepts the estimate provided by Level Translation, LLC.
In these Terms and Conditions:
1.1 "Accepted Estimate" means an estimate that the Client accepts in writing addressed to Level Translation, LLC, including by sending written notice to Level Translation, LLC to proceed with the Services or by clicking "Continue," "Order Now," or "Confirm Project and Pay" in the estimate (the Client may not make any changes to the order, and if they do, the order will be deemed not accepted by the Client).
1.2 "Client" means the individual or entity requesting translation services from Level Translation, LLC (or on whose behalf translation services are requested), as later specified in the order.
1.3 "Confidential Information" means any confidential information, know-how, or data disclosed by one party to the other (including, for the Client, the Source Materials and Deliverables), but excludes information that: (a) is publicly available; (b) was already known to the receiving party at the time of disclosure; (c) is lawfully obtained by the receiving party from a third party after the date of disclosure; or (d) must be disclosed by law.
1.4 "Contract" means the agreement consisting of the Accepted Order and these Terms and Conditions.
1.5 "Deliverables" means the final deliverables resulting from the provision of the Services.
1.6 "Intellectual Property" includes all copyrights, trademarks, designs, patents, domain names, concepts, know-how, trade secrets, logos, and all other similar property rights, whether registered or unregistered.
1.7 "Price" means the fee quoted by Level Translation, LLC to the Client.
1.8 "Services" means the services specified in the order.
1.9 "Source Materials" means the document(s) provided by the Client to Level Translation, LLC for translation, as specified in the order.
1.10 "Level Translation, LLC" means Level Translation, LLC, a company registered in Delaware, USA — EIN: ------------.
1.11 "Websites" means Level Translation, LLC’s websites at www.leveltranslation.com.
1.12 "Business Day" means any day except Saturday, Sunday, or a U.S. federal holiday.
2.1 Every request for translation services submitted to Level Translation, LLC and the submission of Source Materials to Level Translation, LLC shall be governed by these Terms and Conditions.
2.2 No Contract exists for any translation service request or any Source Materials submitted to Level Translation, LLC until the order is confirmed. Once confirmed, a Contract is formed between the Client and Level Translation, LLC for the Services described in the order.
2.3 Subject to Section 2.4, Level Translation, LLC will provide an estimate after receiving a translation service request submitted in accordance with the procedures outlined on the Website.
2.4 Level Translation, LLC reserves the right to decline to provide a quote or translation services if the Source Materials contain any content that Level Translation, LLC, in its sole discretion (without any obligation to review the Source Materials for appropriateness, legality, or otherwise), deems offensive, obscene, unlawful, or otherwise inappropriate.
3.1 Upon receipt of all applicable fees due from the Client, Level Translation, LLC will provide the Services specified in the Accepted Estimate in accordance with its standard methods and procedures, including those described on the Websites at the time the estimate was provided.
3.2 The Client must provide all information requested by Level Translation, LLC (via the Websites) regarding the Services and ensure all such information is accurate and complete.
3.3 Level Translation, LLC offers services at various quality levels. The Client is responsible for selecting the preferred service level based on their requirements. Level Translation, LLC will provide services at the level specified in the Accepted Estimate and is not obligated to verify whether this level meets the Client’s needs.
3.4 Level Translation, LLC is not liable for completing the translation at the quoted price if the word count and/or nature of the translation differ from what was initially estimated. Level Translation, LLC will provide the Client with a revised estimate reflecting any additional fees required to complete the work and an adjusted delivery date, if applicable. The Client may instead request a full refund if the revised estimate is unacceptable.
3.5 If the Client orders translation services on a U.S. weekend or holiday, minor delays may occur. Level Translation, LLC will make reasonable efforts to avoid such delays but will notify the Client as soon as possible on the next Business Day if any delay arises.
3.6 Level Translation, LLC is not responsible for reviewing Source Materials for typographical or other errors, nor for correcting any errors or omissions in the Source Materials, regardless of their nature or impact on the Deliverables.
3.7 Upon completion of the Services and receipt of all fees due from the Client, Level Translation, LLC will deliver the Deliverables to the Client.
3.8 Level Translation, LLC will provide the Deliverables in accordance with its standard methods and procedures in effect at the time or as otherwise specified in the estimate. Reasonable efforts will be made to deliver the results by the agreed-upon date/time or earlier. If no specific delivery date is agreed upon, the Deliverables will be provided within a reasonable time after the Accepted Estimate is received. Level Translation, LLC is not liable for any delays in meeting deadlines.
4.1 Payment for translation services is due upfront. The Client shall pay all applicable fees specified in the estimate in advance unless alternative payment terms are agreed upon in the Accepted Estimate.
5.1 Level Translation, LLC will refund the Client for Services rendered if:
(a) Translation No Longer Needed: The Client terminates the Contract (or partially terminates it) under Section 10.1;
(b) Non-Delivery: The electronic translation is not delivered to the Client within 4 Business Days of the delivery date specified in the Accepted Estimate, provided no refund will be issued if the Client failed to provide all necessary information requested by Level Translation, LLC in a timely manner;
(c) Non-Compliant Translations: The Deliverables significantly deviate from the Client’s requirements as specified in the Accepted Estimate (e.g., the translation is in the wrong language); or
(d) Major Errors: The Deliverables contain major errors, provided the Client first requests corrections within a set period and identifies the errors. If errors are reported or corrections requested after this period, the Client is not entitled to a refund. Minor errors corrected by Level Translation, LLC within a reasonable time do not qualify for a refund.
5.2 For any refund, the amount will be 100% of the fee paid by the Client for the relevant Services, provided the following actions/conditions are completed within 10 Business Days of delivery:
(a) A written refund request is submitted to Level Translation, LLC via email to order@leveltranslation.com (phone calls are insufficient). The request must include: order date, company name, billed party’s name, email used for the order, and payment method (e.g., PayPal).
(b) The Client completes a required checklist detailing background information, audience, tone, glossary terms, etc., as requested before submission of Source Materials.
(c) If applicable, the Client clearly explains why proposed corrections are ineffective.
(d) The Client submits a signed statement confirming they will not use the Deliverables in any personal, business, commercial, or other capacity.
5.3 Level Translation, LLC will investigate and process refunds within 5 Business Days of receiving the request, though complex cases may take up to 2 weeks. The Client will be notified in writing of the decision. If approved, the refund method will be specified.
6.1 Nothing in the Contract transfers ownership of any Intellectual Property in the Source Materials or Deliverables to Level Translation, LLC.
6.2 All Intellectual Property in Level Translation, LLC’s processes, methodologies, and know-how used to perform the Contract remains its sole property. No rights to Level Translation, LLC’s Intellectual Property are transferred to the Client.
7.1 Both parties acknowledge the confidential nature of Confidential Information.
7.2 Neither party may disclose Confidential Information except:
(a) To its directors, employees, contractors, or subcontractors as necessary to fulfill the Contract;
(b) With the other party’s prior written consent; or
(c) To its professional advisors.
8.1 The Client represents and warrants to Level Translation, LLC that:
(a) They own or have all necessary rights to the Source Materials to authorize their use for the Services and that doing so does not infringe any third-party rights;
(b) They will not provide anything (e.g., software, devices) that could disrupt Level Translation, LLC’s systems or Websites; and
(c) They have the authority to enter into and fulfill their obligations under the Contract.
8.2 The Client indemnifies Level Translation, LLC against all losses, costs, claims, or liabilities arising from any breach of these warranties.
9.1 Level Translation, LLC warrants it has the authority to enter into and fulfill its obligations under the Contract.
9.2 Except as expressly stated herein, all other warranties (including fitness for purpose or merchantability) are excluded to the fullest extent permitted by law.
10.1 The Client may terminate the Contract (or part thereof) without cause within 60 minutes of Level Translation, LLC receiving the first payment by sending written notice within this window. Partial termination is permitted only if the Accepted Estimate itemizes Services no longer needed.
10.2 Level Translation, LLC may terminate the Contract with written notice if the Client fails to pay overdue amounts within 5 days of a payment reminder.
10.3 Either party may terminate immediately if the other:
(a) Materially breaches the Contract and fails to remedy it within 20 days of notice; or
(b) Becomes insolvent, enters liquidation, or ceases operations.
10.4 Upon termination:
(a) All fees due to Level Translation, LLC become payable immediately;
(b) Surviving clauses (e.g., confidentiality, IP) remain in effect.
11.1 Except as stated in Section 11.2, Level Translation, LLC’s liability is limited to direct damages (excluding lost profits or indirect damages) up to $100.
12.1 Before initiating litigation or arbitration, the disputing party must follow the procedures below.
12.2 The initiating party ("First Party") must provide written notice of the dispute to the other party ("Other Party"), designating a representative for negotiations. The Other Party must respond in writing within 14 days, naming their representative. Representatives must have authority to settle the dispute.
13.1 Entire Agreement: The Contract constitutes the entire agreement, superseding all prior agreements or communications.
13.2 Amendments: No amendments are valid unless in writing and signed by both parties.
13.3 Waiver: No failure or delay in enforcing rights constitutes a waiver.
13.4 Severability: If any provision is invalid, the remainder remains enforceable.
13.5 Independent Contractor: Level Translation, LLC is an independent contractor, not the Client’s agent, partner, or employee.
13.6 Suspension: Level Translation, LLC may suspend obligations due to uncontrollable circumstances.
13.7 Assignment: The Client may not assign rights without Level Translation, LLC’s prior written consent.
13.8 Priority: In case of conflict, these Terms prevail over the Accepted Estimate unless stated otherwise.
14.1 Notices must be in writing and emailed to order@leveltranslation.com.
15.1 The Contract is governed by Delaware law, and parties submit to the non-exclusive jurisdiction of U.S. courts.
